Your privacy is of the utmost importance to us.
It includes the information we gather, how we handle it and how to correct or change it.
General Privacy Information
It is your responsibility to be careful and responsible whenever you are online. Visit Pacific Coast takes reasonable steps to securely collect, store and manage all personal information collected.
Collection, Use and Disclosure of Information
In certain circumstances, Visit Pacific Coast may collect personal information about you. For example when you create an account, contact us, enter a competition, make a purchase or join a mailing list. The type of personal information we may collect includes your name, contact details, payment details and enquiry or complaint details. We also collect personal information through our records of your transactions and interactions (including by email, phone and online) with Visit pacific Coast Pty Ltd or on www.visitpacificcoast.com.au.
We collect personal information from you and in some cases from third parties including our related group of websites (www.pacificcoasttourism.com.au).
We collect and use your personal information in order to provide, administer, improve and personalise the Visit Pacific Coast website, our products and services, to run competitions, conduct surveys, process payments and refunds, complete registrations and verify your identity.
We may exchange personal information with our related companies and with third party service providers who assist us with payment, marketing, data processing, IT, archival, auditing, accounting, customer contact, legal, business consulting, banking, delivery, data analysis, document management, research, investigation, insurance, website and other services. Some of these third parties may be located in Australia, USA, EU countries and other countries.
What are cookies?
A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a member ID that the site uses to track the pages you’ve visited. But the only personal information a cookie can contain is information you supply yourself. A cookie can’t read data off your hard disk or read cookie files created by other sites.
Our cookies policy
Our cookies do not store sensitive information such as your name, address or payment details. Rather, they just associate your member ID with this information once you’re logged in. However, if you’d prefer to restrict, block or delete cookies from the Visit Pacific Coast Website, you can use your browser to do so.
3rd party cookies
Those third parties may also transfer the information they collect to others if required to do so by law, or where those others process the information on their behalf.
Visit Pacific Coast participates in some third party ‘online behavioural advertising’ (OBA), on a non-personally identifiable basis. This allows online advertising displayed to you to be tailored according to your browsing behaviour on various websites, not just our own. You can find more details about OBA, the best practice guidelines and how to opt out from OBA with participating companies at the industry website www.youronlinechoices.com.au.
Google Analytics Advertiser Features
Visit Pacific Coast has the following Google Analytics Advertiser Features enabled:
- Remarketing with Google Analytics
- Google Display Network Impression Reporting
- Google Analytics Demographics and Interest Reporting
This enables Google Analytics to collect data about our website traffic via Google advertising cookies and anonymous identifiers, in addition to data collected through a standard Google Analytics implementation.
To prevent your data being used by Google Analytics altogether, you can download and install the Google Analytics opt-out browser add-on available here: tools.google.com/dlpage/gaoptout
Newsletter and Marketing Communications
We offer a number of free newsletters to share content and product information with interested users. There may be cases in which some of your personal information may be used by Visit Pacific Cast to offer you targeted products and services unless you opt out.
For example, when you register as a user or check out as a guest on the www.visitpacificcoast.com.au website, we may use your personal information to send you marketing and/or promotional materials from time to time. Users may elect to stop receiving marketing communications at any time by following the simple instructions at the bottom of the newsletter.
www.visitpacificcoast.com.au utilises a variety of security measures to maintain the safety of your personal information. All user contact information is contained behind a “firewall” and only accessible by a limited number of employees who have special access rights to production systems. We generally store personal information in electronic form, but may also store some hard copy information.
Credit card numbers are not stored in our systems in accordance with PCI-DSS standards. When purchasing from the www.visitpacificcoast.com.au website your financial details are passed through to a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology.
You can also contact us as set out below if you wish to access or correct any personal information we hold about you. We may need to verify your identity.